Device Investigations Analyst

Company: AliveCor, Inc.
Location: Mountain View
Posted on: March 29, 2025

Job Description:

About us:At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. Heart disease kills more people than anything else in the western world, including all cancers combined. We're on a mission to be the world's heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical EKG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, hundreds of thousands of users have taken more than 100-million heart health measurements and counting.Our vibrant team of people are attracted to AliveCor because they want to build something meaningful -- and AliveCor delivers: every day, customers tell us that we've saved lives. Join us in our mission!The Opportunity:Making the invisible visible. By harnessing the power of artificial intelligence, we're advancing the practice of medicine for doctors and society. And we're just getting warmed up.AliveCor, the creator of the Kardia Mobile ECG app, seeks a part-time Device Investigations Analyst to join a start-up that is changing the face of mobile health. In this role, you will be part of a dynamic Quality team responsible for ensuring that AliveCor products perform as intended and meet/exceed customer expectations. This role will enable you to gain an understanding of AliveCor's quality complaints process and hardware investigations as it pertains to medical devices. If you have great attention to detail, energy and enthusiasm, and interest in learning about Quality Engineering then this is the opportunity for you. This position will be onsite in our Mountain View Office and approx. 20 hours per week.Key Contributions:

• Perform device investigations on returned products
• Thoroughly document each test step and the final conclusion of each investigation as specified in department procedures and work instructions
• Ensure related files and test logs are properly stored
• Escalate to the hardware group any devices which require further investigation
• Follow up to ensure closure of escalated investigations, maintaining spreadsheets which track investigations
• Ensure test equipment is up to date and calibrated
• Track metrics as needed regarding Device Investigations
• Under supervision, track returned products
• Regularly monitor various logistics providers for returned products which have been identified as needing investigation
• Request returned products to be sent to the proper locations where device investigations will be performed
• Track the status of returned products from the time that they are sent back by the customer until they are ultimately e-wastedSupport the Quality Team in other duties as assigned.Requirements:
• Strong technical skills and experience working with hardware test rigs and software tools.
• Have knowledge of and a proficiency in Microsoft Office products (Word, Excel, Visio); a good working knowledge of using Excel macros, formulas, pivot tables, etc., is preferred.
• Comfortable working with both PC and Mac computers.
• Demonstrate excellent communication skills, both written and oral.
• Demonstrate high levels of initiative and curiosity.
• Should possess strong analytical, statistical and problem-solving skills, and have the ability to work independently.This is an hourly position, the pay range for this position is $23 - $25 per hour. Pay is determined by market location and may vary depending on job-related knowledge, skills, and experience.AliveCor is an equal-opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.
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Keywords: AliveCor, Inc., Mountain View , Device Investigations Analyst, Professions , Mountain View, California