CUSTOMER CARE COORDINATOR

Company: Adecco
Location: Redwood City
Posted on: November 11, 2024

Job Description:

Adecco is assisting one of their top clients with their search to fill a Customer Care Coordinator role in Redwood, CA.
$26/hr

Onsite

1 year contract

The Customer Care Coordinator is highly focused on facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Call Center is the front-line team to assist our customers and commercial organization. Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
This position is part of the Customer Service Department, directly supporting the Customer Care team.

In this role, you will have the opportunity to:
--- Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
--- Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
--- Coordinate/dispatch communications and information to field service and daily work order transfers.

The essential requirements of the job include:
--- Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
--- At least 1-2 years of customer service or related experience.
--- Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.

It would be a plus if you also possess previous experience in:
--- Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
--- Prior experience in heavy Call Center.
--- Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.

Pay Details: $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Keywords: Adecco, Mountain View , CUSTOMER CARE COORDINATOR, Other , Redwood City, California