Senior Workplace Experience Manager - on site

Company: CBRE
Location: Mountain View
Posted on: April 2, 2025

Job Description:

Senior Workplace Experience Manager - on site

Job ID

212274

Posted

27-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Customer Service, Facilities Management, Property Management

Location(s)

Mountain View - California - United States of America

About the Role:

Get ready for an exciting career opportunity with CBRE!

The Senior Workplace Experience Manager leads employees and daily operations to increase individual well-being, personal productivity, and interpersonal efficiency. The Experience team members you would lead are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Services include, but are not limited to: Facilities Management, Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
• Inspect the facility periodically for quality assurance. Ensure facility procedures comply with local, state, and federal regulations.
• Arrange terms and details for contract services; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
• Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies.
• Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.
• Identifies content and oversees creation of workplace orientation materials and delivery.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Create and implement policies and procedures to guarantee compliance with contract specifications.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
  
  What You'll Need
  
  
  • Bachelor's Degree preferred with 5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Prior team management, customer service and facilities management experience is highly preferred.
  • Exceptional leadership skills to inspire a team, positively impacting the quality, efficiency, and effectiveness of the job discipline and department.
  • Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
  • In-depth knowledge of Microsoft Office Word, Excel, Outlook, etc.
  • Have a positive demeanor and ability to resolve any issues that may arise.
  • Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
  • Apply a high level of attention to detail as well as strong verbal and written skills.
  • Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
    
    • GWSFMS
      
      CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr. Workplace Experience Manager position is $145,000 annually with bonus eligibility and the maximum salary for the position is $165,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
      
      Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
      
      Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
      
      CBRE GWS
      
      CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
      
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Keywords: CBRE, Mountain View , Senior Workplace Experience Manager - on site, Executive , Mountain View, California