Trust & Safety Manager

Company: Groq Inc.
Location: Mountain View
Posted on: February 22, 2025

Job Description:

At Groq, we believe AI will change humanity forever, and that making it affordable and universally accessible is the key to human agency in an AI economy. We're assembling a team of world-class engineers and business minds who believe in this mission. We're hiring problem-solvers with the skills and desire to build a business that leaves a fingerprint on civilization.Trust & Safety SpecialistAt Groq, we are building a world where AI is universally accessible, and human agency is preserved. As a Trust and Safety Manager, you will play a critical role in safeguarding our platform, ensuring a secure and trustworthy environment for developers building with Groq. You will focus on building a trust and safety program in a fast-paced and high-growth environment. Key areas of focus will include building programs to handle account and billing related issues, implementing measures to prevent fraud and abuse, addressing developer appeals and concerns, maintaining compliance with data privacy regulations, and defining content moderation guidelines, all while upholding Groq's mission of making AI accessible to all.Responsibilities & Opportunities in This Role:

• Build from scratch trust and safety procedures, policies, & programs.
• Define & implement processes and features to detect, monitor, prevent, & adjudicate potential fraud and abuse.
• Investigate and resolve account abuse cases, including handling restriction appeals and ensuring appropriate enforcement of policies.
• Address billing and account issues, including payment failures, collections, & account suspensions.
• Implement policies and procedures to ensure compliance with data privacy regulations.
• Manage customer communication & strategy related to incident response handling.
• Identify areas for process improvements and automation. Work cross-functionally to implement changes that enhance the overall developer experience while maintaining platform security.
• Define and implement content moderation policies and procedures.
• Collaborate with legal, finance, infosec, and engineering teams to resolve complex issues and ensure compliance with data privacy laws.
• Document and maintain standard operating procedures for trust and safety operations.
• Deliver regular reports on trust & safety monitoring activities.
• Interface directly with developers using Groq to provide world class customer support.Ideal Candidates Have/Are:
  • 5-10 years of experience in a related field, such as trust and safety, customer service, or incident response.
  • Strong communication and interpersonal skills, with the ability to work effectively with both internal teams and external customers.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Understanding of data privacy regulations and experience with compliance.
  • Experience with incident response frameworks and protocols.
  • Proficiency in CRM tools, spreadsheets, and other software applications.
  • Experience in a SaaS, cloud, or tech environment is a plus.
  • Background in fraud prevention, risk management, or cybersecurity is highly desirable.Attributes of a Groqster:
    • Humility - Egos are checked at the door
    • Collaborative & Team Savvy - We make up the smartest person in the room, together
    • Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
    • Curious & Innovative - Take a creative approach to projects, problems, and design
    • Passion, Grit, & Boldness - no limit thinking, fueling informed risk takingIf this sounds like you, we'd love to hear from you!Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $141,865 - $232,300, determined by your skills, qualifications, experience and internal benchmarks.Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.
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Keywords: Groq Inc., Mountain View , Trust & Safety Manager, Executive , Mountain View, California