Customer Experience Manager

Company: Aramark Corporation
Location: Palo Alto
Posted on: November 10, 2024

Job Description:

Job Description LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience-not a requirement-and deliver out-of-this world, truly sensory experiences, feeding your company culture. Learn more by visiting The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.COMPENSATION:The salary range for this position ranges from $70,000 to $75,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if applicable to the position). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.If hired, employee will be in an "at-will position" and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.Job Responsibilities Leadership--- Use Aramark's coaching model to engage and develop team members to their fullest potential--- Reward and recognize employees--- Ensure individual and team performance meets objectives and client expectations--- Plan and lead daily team briefings--- Ensure safety and sanitation standards in all operationsClient Relationship--- Identify client needs and communicate operational progressFinancial Performance--- Ensure the completion and maintenance of P&L statements--- Deliver client and company financial targets--- Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve marginsProductivity--- Bring value through efficient operations, appropriate cost controls, and profit management--- Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives--- Ensure entire team is trained and able to implement--- Supervise team regarding production, quality and controlCompliance--- Maintain a safe and healthy environment for clients, customers and employees--- Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hourAdditional Responsibilities--- Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director--- Plans, directs, and coordinates food service activities in order to deliver a finished product to the customerAt Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.Qualifications --- Requires at least 1 year of experience--- Requires at least 1 year of experience in a management role--- Bachelor's degree or equivalent experience preferred--- Strong interpersonal skills--- Ability to maintain effective client and customer rapport for mutually beneficial business relationships--- Ability to demonstrate excellent customer service using Aramark's standard service model--- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers--- Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.--- Must be able to stand for extended periods of time.About Aramark Our MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on , and .
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Keywords: Aramark Corporation, Mountain View , Customer Experience Manager, Executive , Palo Alto, California