Customer Success Manager - GES West (1429045)
Company: Cisco Systems, Inc.
Location: San Jose
Posted on: October 23, 2024
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Job Description:
*The Application Window is expected to close on November 4,
2024*
Customer Success Manager
What You'll Do
As a Customer Success Manager, you play a crucial role in helping
our customers successfully adopt and use Cisco technologies,
driving value realization and growth. You will be the primary point
of contact for customers, guiding them through software adoption
and enabling them to accomplish their business and technical goals.
Your responsibilities will include:
Who We AreYou will work closely with a diverse range of Customer
Experience (CX) resources, including Customer Success Specialists
(CSS), Renewals teams, and Partners. Your role involves partnering
with Sales and Renewals teams to drive Annual Recurring Revenue
(ARR) growth. This collaborative environment will enable you to
leverage the expertise and support of various team members to
achieve shared goals and deliver exceptional value to our
customers.
Who You AreYou are a technical professional whose sweet spot is in
customer relationships and success. You are proactive and
strategic, with a passion for driving software utilization to
accelerate business outcomes. You excel at creating and
implementing Technical Adoption Plans that lead software outcomes
and optimize Return on Investment. Your ability to connect Cisco's
offerings to success measures and remove adoption barriers is
unmatched. You focus on driving ARR growth and work collaboratively
with Renewals and Sales teams. You have a keen eye for identifying
new opportunities and are dedicated to ensuring customer success
and satisfaction.
Required Minimum Qualifications:
Why Cisco
#WeAreCisco. We are all unique, but collectively we bring our
talents to work as a team, to develop innovative technology and
power a more inclusive, digital future for everyone. How do we do
it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists. Our technology makes sure the data
traveling at light speed across connections does so securely, yet
it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with
patients and each other; schools, colleges, and universities to
teach in even the most challenging of times. We're helping
businesses of all shapes and sizes to connect with their employees
and customers in new ways, providing people with access to the
digital skills they need and connecting the most remote parts of
the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's
backs, we recognize our accomplishments, and we grow together. We
celebrate and support one another - from big and small things in
life to big career moments. And giving back is in our DNA (we get
10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because
without diversity and a dedication to equality, there is no moving
forward. Our 30 Inclusive Communities, that bring people together
around commonalities or passions, are leading the way. Together
we're committed to learning, listening, caring for our communities,
whilst supporting the most vulnerable with a collective effort to
make this world a better place either with technology, or through
our actions.So, you have colorful hair? Don't care. Tattoos? Show
off your ink. Like polka dots? That's cool. Pop culture geek? Many
of us are. Passion for technology and world changing? Be you, with
us! #WeAreCisco
#LI-ER
#LI-ER1
Keywords: Cisco Systems, Inc., Mountain View , Customer Success Manager - GES West (1429045), Executive , San Jose, California
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