Service Product Marketing Manager
Company: Disability Solutions
Location: Milpitas
Posted on: October 19, 2024
Job Description:
Base Pay Range: $151,000.00 - $256,700.00 AnnuallyPrimary
Location: USA-CA-Milpitas-KLAKLA's total rewards package for
employees may also include participation in performance incentive
programs and eligibility for additional benefits identified below.
Interns are eligible for some of the benefits identified below. Our
pay ranges are determined by role, level, and location. The range
displayed above reflects the minimum and maximum pay for this
position in the primary location identified in this posting. Actual
pay depends on several factors, including location, job-related
skills, experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division The KLA Services team headquartered in Milpitas, CA
is our service organization that consists of Service Sales and
Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The KLA
Services organization partners with our field teams and customers
in all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.Job Description/Preferred QualificationsThe
Services Product Marketing Manager (PMM) is responsible for a wide
range of service-related business activities. Our PMM's optimize
product line service market share, revenue and profitability
throughout the product lifecycle.We drive service activities from
the early phases of product design cycle all the way through to
product maturity, ensuring our customers enjoy the maximum value,
productivity and long service life of KLA's products. PMM's fill a
highly collaborative leadership role within KLA Services and KLA
overall, involving regular interaction with product divisions,
sales teams, product marketing groups, field service organizations
and customers throughout the world.The PMM role includes the
following responsibilities.
- Establish and communicate comprehensive service strategies for
each product line. Use the strategy to drive activity across
numerous functional groups within Services, regions, and product
divisions.
- Establish revenue targets and plans to meet those targets.
- Participate in design reviews, develop and delivers
requirements for design-for-service and the service business
roadmap to ensure the product meets entitled performance in the
following areas: Reliability, Availability, Cost of Service,
measurement performance and tool to tool matching. This also
includes defining CIP programs and product performance features to
achieve the improvements throughout the product lifecycle.
- Lead execution of service revenue plans, making course
corrections where appropriate. Review progress regularly with
Services management teams and make compelling recommendations if
course corrections are needed.
- Establish service programs, pricing, and revenue targets for
newly introduced products than complement the strategy for the
product itself. Develop collateral that can be used with customers
in support of pricing and service value.
- Develop an understanding of each product's use-case within the
fab such that the service strategy is well aligned with the
expected tool use case.
- Define enhanced service offerings, including multi-tool fleet
management and data analytics offerings, resulting in improved
product value for KLA's customers. Consider innovative technologies
such as artificial intelligence, machine learning and remote
support as part of the advanced service offerings.
- Drive cross-functional programs, such as product improvements
for the release to the field, closely monitor cost of service,
contribute to management of tool-down field critical issues.
- Directly work with tool end-users to uncover unmet needs and
promote value of service. Work with field teams directly to ensure
needs are being met in accordance with the product strategy.
- Research competitive product and service offerings and position
KLA solutions to show maximum value while recognizing customers
have multiple alternatives.
- Ensure KLA's internal systems accurately bring together all
service products, including price lists, improved coverage,
analytics, fleet management and other beneficial options.Experience
and Qualifications
- Bachelor of Science degree or greater, advanced degree a
plus.
- MBA and/or business/marketing education a plus.
- Extensive industrial experience, including direct knowledge of
semiconductor manufacturing.
- Established track record of business ownership in sales or
marketing role.
- Experience with direct end-customer interaction.
- International business experience.
- Demonstrated ability to be effective across a matrix of
departments while optimizing limited resources.
- Strong communication skills and ability to conduct effective
presentations under pressure.
- Analytical skills, including ability to draw business
conclusions from complex datasets.
- Thrive in a fast-paced, high energy environment.
- Well-organized with attention to detail.
- Hardworking, with ability & desire to work in a team
environment.Minimum QualificationsMaster degree with 7 years of
experienceBSC with 10 years experienceThe company offers a total
rewards package that is competitive and comprehensive including but
not limited to the following: medical, dental, vision, life, and
other voluntary benefits, 401(K) including company matching,
employee stock purchase program (ESPP), student debt assistance,
tuition reimbursement program, development and career growth
opportunities and programs, financial planning benefits, wellness
benefits including an employee assistance program (EAP), paid time
off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not
discriminate on the basis of race, religion, color, national
origin, sex, gender identity, gender expression, sexual
orientation, age, marital status, veteran status, disability status
or any other status protected by applicable law. We will ensure
that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation.
Keywords: Disability Solutions, Mountain View , Service Product Marketing Manager, Executive , Milpitas, California
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