Senior Account Manager, APAC San Francisco, CA
Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: October 18, 2024
Job Description:
As the Senior Account Manager - APAC, you contribute to the
success of a dynamic team of Account Managers who facilitate our
business with global partners and special customers. Your mandate
is to develop and execute Fellow's go-to-market strategy throughout
the Asia-Pacific region. This responsibility includes:
- Deeply understanding the specialty coffee, kitchen appliances,
and drinkware markets in the region
- Defining and refining our top priority markets
- Establishing the wholesale go-to-market strategy for each
priority market (e.g., distribution, direct sales, etc.)
- Closely managing our key relationships in the region,
delivering excellent customer service and promoting our brand
values
- Projecting and reporting on business performance by region, by
customer, etc.
- Managing and processing orders for the region, with support
from Sales CoordinatorsTo be a successful Senior Account Manager,
you have a passion for strategy building and implementation,
relationship management, negotiating, sales, and top-tier customer
service. You provide clear, concise, and timely communication
internally and externally while meticulously owning the business.
You are very detail-oriented, love to problem-solve, and are
determined to grow the region and our brand reach. You thrive in a
start-up environment and are passionate about cross-functional
work.The Senior Account Manager - APAC will accomplish all of this
while living out Fellowship Thinking, our leadership principles:
- Fellowship Thinking centers our customers, always.
- Fellowship Thinking views all goals as shared.
- Fellowship Thinking never stops improving.
- Fellowship Thinking says "yes, if".
- Fellowship Thinking deliberately seeks equity.This role is
based in our office in San Francisco, CA and is required to be
in-office 3 days per week.Key Responsibilities:
- Own strategic planning for the region: develop a
country-by-country omni-channel strategy to grow distribution
opportunities into big business for Fellow
- Define specific customer targets by channel and develop plans
to actualize sales
- Manage sales, process orders, and track daily pipeline of APAC
business to deliver monthly, quarterly, and annual goals
- Develop and manage a monthly forecast by customer
- Report out weekly, monthly, and quarterly business dynamics and
progress
- Work cross-functionally with Category and Marketing to execute
highly impactful product launches and promotions through core
partners
- Communicate regularly with Sales Coordinator, Operations, and
Logistics to ensure orders are processed in a timely manner
- Collaborate with Customer Experience team to mitigate and solve
international wholesale customers' CX issues
- Attend regional trade shows to interface with current and
prospective clientsExperience Requirements:
- 6-8+ years of regional general management and/or account
management experience with consumer packaged goods
- Experience working with customers in the APAC region
- High horsepower and exceptional analytical capability; ability
to ingest many diverse qualitative and quantitative inputs and be
able to place them in the broader context of the business and local
market
- "Elastic thinker" who can operate at both the 10,000-foot level
and the 10-inch level
- Excellent communication skills and executive presence; ability
to work with all levels of seniority both internally and
externally
- Passion for sales, product design, and customer service
- Proficient working in Salesforce, Netsuite, Asana, Google
Suite
- Ability to travel regularly to tradeshows and client meetings
globally
- Any APAC language skills are a plusSalary Range:
$100,000-$130,000 base salary; $125,000-160,000 compensation
including commission and performance bonusOur highest goal at
Fellow is creating a safe, inclusive, and rewarding environment
where everyone can bring their whole selves to work and thrive. We
are committed to building diverse teams and strongly encourage
people from underrepresented groups, including but not limited to
women, people of color, LGBTQIA+ individuals, people with
disabilities, members of ethnic minorities, foreign-born residents,
and veterans to apply.Fellow is an equal opportunity employer.
Applicants will not be discriminated against because of race,
color, creed, sex, sexual orientation, gender identity, gender
expression, age, religion, national origin, citizenship status,
disability, ancestry, marital status, veteran status, medical
condition or any protected category prohibited by local, state or
federal laws.
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Keywords: Tbwa Chiat/Day Inc, Mountain View , Senior Account Manager, APAC San Francisco, CA, Executive , San Francisco, California
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