Senior Product Manager, Fulfillment
Company: LegalZoom
Location: Mountain View
Posted on: April 24, 2024
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Job Description:
Description
About LegalZoom
We're here to make legal help accessible to all. LegalZoom
transformed the legal industry with the launch of our online
services and groundbreaking technology in 2001. Since then,
millions of customers have counted on us to officially start and
run businesses, protect brands and intellectual property, and look
after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the
center of all we do. We're creative thinkers and problem solvers
with a passion for building legal and tax products that make a
positive impact on the world, and we're always looking for
exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging
with a team where every voice matters and diversity, equality, and
inclusion are truly embraced. Together, we'll continue to
democratize the law and make a real difference in the lives of
millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an
overall better work-life balance with more time for family and
personal wellness.
At the end of 2021, LegalZoom made the official commitment to being
a remote-first company. Remote-first means that there is no
expectation that Zoomers come into an office for a fixed number of
days outside of those employees identified as essential onsite
workers. While we remain a remote-first culture, our local offices
have evolved as collaboration spaces for Zoomers to meet and engage
in person.
This position will be (remote/or SF Bay Area, LA Metro, and Austin
Metro office location/s).
Overview
Are you a Product Manager who is customer-obsessed, and passionate
about scaling a high-growth business? Can you think strategically
and set a vision, while also rolling up your sleeves to execute
with the team? Have you built experiences and internal systems that
surprised and delighted your customers (both external and
internal)? Then this could be the opportunity for you!
We are seeking a highly skilled and experienced Senior Product
Manager who is truly data-obsessed to join the Fulfillment Product
Team, supporting the backbone of the services LegalZoom
provides.
We are looking for a Sr PM leading the modernization and evolution
of our internal fulfillment systems. This is a high visibility role
that will require strong partnership with engineering, operations,
data science, and other cross-functional teams. You'll sweat the
details, work side by side with the team, and lead with a high
say/do ratio. This is an opportunity to make a big impact on the
lives of our Small Business customers, drive huge business value
and define the future of unleashing entrepreneurship for SMBs.
You will
--- Define the roadmap and execute on initiatives focused on
delivering a delightful customer experience that is streamlined,
thoughtful, and timely.
--- Be intimately connected and a champion for our customers and
the operations team that delivers our customer promise.
--- Learn fast, fail fast mindset - move with speed levering lean
methodology practices, while balancing short term opportunities
with long term reusability and scale.
--- Own planning and end-to-end execution of features/programs
working with business, operations, data science, and engineering
teams.
--- Be data-driven, prioritizing solving the most impactful and
pressing challenges for our business and delivering in a measurable
way.
--- Detail-oriented mindset whether documenting requirements to
ensure the product experience you have defined works as expected
while balancing an avoidance of scope creep.
You have
--- 3+ years of tech industry product management.
--- Proven track record of building and delivering successful
internal platform solutions and digging into the details with a
cross-functional team.
--- Data-informed mindset with proven experience utilizing
quantitative and qualitative research to identify product
opportunities and prioritize roadmap.
--- Customer empathy, strong problem-solving and analytical skills
to develop seamless experiences.
--- Highly proficient in communicating, influencing and energizing
product development teams, stakeholders, and other product
verticals.
--- Ability to leverage strong problem-solving and analytical
skills to transform challenging user experience, business, and
technology problems into actionable ideas.
--- Experience in fast moving organizations and adapting products,
processes and teams.
--- Ability to track multiple workflows, dependencies, resolve
questions, and keep stakeholders updated on progress and potential
risks.
--- Appreciate quality by setting an exceptionally high bar for
building amazing experiences.
--- Understanding of software engineering concepts such as ETL
pipelines, APIs, and data models
--- Experience as a software engineer or a technical product
manager is a plus.
LegalZoom is a remote-first company and the national range for this
role is (($108,00-$216,200). Actual compensation offered will
depend on several factors including but not limited to: geographic
location, work experience, education, skill level, and/or other
business and organizational needs. In addition, an annual bonus,
incentive bonus and/or restricted stock units may be provided as
part of the compensation package. You will also receive a full
range of medical, financial, and other benefits as seen below.
--- Medical, Dental, Vision Insurance
--- 401k, With Matching Contributions
--- Paid Time Off
--- Health Savings Account (HSA)
--- Flexible Spending Account (FSA)
--- Short-Term/Long-Term Disability Insurance
--- Plus other wellness benefits to include:
--- Fertility
--- Mental Health
--- One Medical
--- Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help
ensure access to professional legal advice to all! LegalZoom is an
equal opportunity employer, dedicated to diversity, equality, and
inclusion, and provides equal employment opportunities to all
employees and applicants for employment. LegalZoom prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
Keywords: LegalZoom, Mountain View , Senior Product Manager, Fulfillment, Executive , Mountain View, California
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