Engineer in Charge
Company: Orion Talent
Location: Santa Clara
Posted on: April 28, 2024
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Job Description:
Position Details:
Title: Engineer in Charge (EIC)
Location: Santa Clara, CA
Shift: Day shift, typically M - F
Compensation: $150K depending on experience and qualifications and
annualized bonus.
Benefits: Medical, dental, vision and 401K (see website for more
information) . We are a leading high-tech company with headquarters
in Austria and international subsidiaries (Taiwan, Korea, USA).
Excellent professional and personal development opportunities in an
international company. Very collegial and motivated team with short
communication channels. Top-equipped workplace (modern office,
laptop, height-adjustable desk)
Travel: Primarily local but expected to travel for training
purposes
- Expect extended travel (8-10 weeks) in Austria after 90 days of
OJT stateside
A core tenant at this company is a "People First" point of view. We
agonize over getting the right people on board, in the right seats,
and fostering an environment where each person can find autonomy,
mastery, and purpose in their work. The Team Lead Field Service
Engineer (Engineer in Charge) has a keen focus on customer
satisfaction, strong technical troubleshooting skills and
experience, and the ability to lead a team of approximately 5 Field
Service Engineers in their day-to-day efforts. A successful Team
Lead Field Service Engineer (Engineer in Charge) at Company
displays strong problem-solving and decision-making skills coupled
with a deep understanding of the impact of quickly diagnosing and
addressing problems in the customer environment. They have a strong
desire to master both the technical attributes of our Multi-Beat
Mask Writer and the people leadership skills required to take the
lead role in front of our critical customer. Company has a primary
US office in Santa Clara, CA - in the heart of Silicon Valley - and
a critical office and training center in Hillsboro, OR; this role
requires an in-person presence in our Santa Clara, CA office with a
daily presence at our customer site(s). This is an exempt role that
reports directly to the Field Service Engineering Manager of
Company and has strong alignment to the headquarters R&D and
Operations teams in Austria.
Responsibilities:
--- Lead a growing team of professional Field Service Engineers in
Santa Clara, CA
--- Internally align on and direct the activities related to the
installation, annual preventive maintenance and issue resolution of
a growing fleet of Multi-beam mask writers;
--- Assess the appropriate assignment of resources to tasks and
activities depending on tool status and customer requirements
--- Manage on-call support coverage by the Field Service
Engineering team
--- Have a hands-on role in supporting the team during peak demand
and critical escalation situations
--- Meet or exceed the demanding expectations of Company's leading
US customer in terms of equipment performance to KPIs (tool
availability, uptime, and MTTR, etc.)
--- Ensure that the Company defined methodologies and procedures
are uniformly followed and provide feedback to Headquarters
regarding improvements, gaps, or necessary changes
--- Take full accountability for driving special taskforce teams
that handle customer escalations and challenging incidents,
including professional and regular communication with both the
customer and headquarters functions
--- Ensure seamless and transparent communication of all status
updates both to Company and to Company Operations leadership in
Austria
--- Maintain fully up-to-date tool and fleet KPI tracking and
ensure data integrity and reliability of the metrics
--- Maintain and build excellent customer relationships with local
Tool Owners and other key customer stakeholders
--- Lead regular fab-related customer meetings with a focus on
updating the ongoing and planned issue- resolution, installation,
and Annual Preventive Maintenance activities of your team
--- Partner with the Logistics Administrator for the Company team
to ensure accurate tracking and provisioning of spare parts and
consumables to meet customer KPIs
Qualifications:
--- Bachelor' of Science degree in an Engineering discipline
--- 5+ years of Field Service experience with a minimum of 3 years
in a leadership position
--- At least 3 - and preferably 5 - years of customer-facing
experience coupled with good communication -
written and verbal - skills
--- Exhibit good problem-solving skills coupled with a natural
curiosity and project- or program-management experience
--- Excellent interpersonal skills, enjoy being part of and
integrating with a global team
--- You are excited to be part of a fast-paced and fast growing
entity
Keywords: Orion Talent, Mountain View , Engineer in Charge, Engineering , Santa Clara, California
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here to apply!
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